Frequently asked questions.
Frequently asked questions.
Biggles Removals is a trusted South African moving company known for its reliability, professionalism, and excellent customer service. Whether it’s a local move or a long-distance relocation, we offer affordable and customizable solutions to suit your needs. With years of experience and a proven track record, our skilled team ensures a smooth and stress-free moving experience, covering everything from expert packing and furniture removal to secure transportation and timely delivery.
- We are a customer-centric moving company focused on providing a professional and personalized moving experience to every client.
- A dedicated consultant will be assigned to assist with your move, so no confusion dealing with multiple people.
- We only use fully enclosed vehicles and professionally trained movers, dedicated to safe and efficient handling of belongings.
- Our experience is backed by consistent excellent reviews on Google and Hello Peter.
The cost of hiring a moving company in South Africa varies based on factors like distance, household size, and additional services. Local moves can start at around R1,500, while long-distance relocations may range from R3,500 to R40,000 or more.
If you are moving along any of our main routes, here is some more information on the costs per region:
Moving Company Costs to Johannesburg and Pretoria
Furniture Removal Costs to Durban and KwaZulu-Natal
Moving Costs to Port Elizabeth & Eastern Cape
You can save on moving costs with the following tips:
- Declutter your home before hand
- Try and be flexible on furniture removal date, moving in the middle month has more affordable rates
- Try and move the smaller items yourself and leave the larger items to us
Yes we offer shared loads for local and long distance relocations. This has proven to be a real winner in terms of saving costs on the move.
We can assist most areas of the country with both local and long distance moves. There are weekly trips on our main routes, including Gauteng, Durban, Bloemfontein, PE and surrounds, George and the Garden Route, as well as Cape town and the Western Cape. All other areas are covered as well, but with less frequency.
The number of movers assigned to your move depends on various factors, including the size of your load and any accessibility challenges at your pickup and delivery locations. Our goal is to ensure that your move is handled efficiently while maintaining the safety of both your belongings and our staff. For small moves (e.g., a few furniture items or a small apartment) we typically send 2-3 team members, while for larger moves we allocate 4 or more.
Factors That Affect Manpower Allocation:
- Long Carry Distances: If the truck cannot park close to your home and the team needs to carry items a significant distance, we may assign additional movers to speed up the process.
- Stairs & Multi-Story Buildings: If your residence or office is in a building without an elevator or requires multiple flights of stairs, extra manpower may be needed to handle heavier items safely.
- Large & Heavy Items: If you have exceptionally heavy furniture (such as a grand piano or solid wood wardrobes), additional movers may be allocated to ensure safe handling.
Yes, we do offer dismantling and hoisting services, but they are not automatically included in our standard moving quotes. These services are available as optional extras, and pricing depends on the complexity of the job. If you require either of these services please get in touch with your moving consultant for a quote.
Yes, we offer shuttle services for locations where our large moving trucks cannot reach due to accessibility restrictions. A shuttle service involves using a smaller vehicle to transport your belongings between your home and the main truck parked at the nearest accessible location.
When Is a Shuttle Service Needed?
Shuttle services are typically required in the following situations:
- Complexes, estates, and gated communities with truck size restrictions.
- Narrow roads or steep driveways that are not suitable for large moving trucks.
- Height or weight limitations in underground parking areas or certain residential roads.
- Long carrying distances (typically over 35 meters) from the truck to your front door, where using a shuttle would be more efficient.
How Does the Shuttle Service Work?
- A smaller truck or van is sent to collect your belongings from your home.
- Items are then transported to the main moving truck, which remains parked at the nearest accessible location.
- The process is reversed upon delivery if the destination also has accessibility restrictions.
Additional Considerations:
- Extra Cost: Shuttle services require additional resources, including extra fuel, time, and manpower, which means they come at an additional cost.
- Advance Notice: To avoid delays, please inform us if you suspect a shuttle may be needed so we can plan accordingly.
- Efficiency: While a shuttle adds an extra step, it ensures your move is completed smoothly and safely.
If you’re unsure whether a shuttle is necessary for your move, our team can assess your locations and advise you during the quoting process.
Our optional moving services include packing, specialized wrapping, dismantling and reassembly, as well as hoisting. Please get a quote from your moving consultant if you require any of these services.
Only in some of the main cities close to our depots. Feel free to check with your moving consultant if we can assist.
Up to 15 days prior to arrival, no cancellation fee will be charged.
Up to 7 days prior arrival, we shall determine the cancellation fee.
Any cancellations received less than 7 days before arrival will be charged 100% of your removal price.
Goods in Transit insurance up to a certain amount is included in your move. This includes cover for vehicle theft, highjacking, turnover, and fire. Handling damage, scratches, and dents is not covered under this insurance option.
We offer the option to add All Risk insurance to your move, which is available at a percentage of the value of your items. All Risk is a comprehensive insurance option that covers handling damage in addition to the above.
Discuss the best insurance option for your move with your consultant to ensure you’re fully protected. Or, contact your household insurers and enquire if they provide cover during transport.