The Inside Track on Moving Home with Anglian Water
Running water. Moving in or out. And how to switch & notify. Here’s an easy step-by-step guide to manage moving home with Anglian Water as your supplier
All the contacts. Easy steps for moving. And where to find your meter. Our team has compiled an easy step-by-step guide to manage moving home with Anglian Water as your existing or future water supplier.
Now, just as important as picking a good removal company, it’s always best to notify your water supplier before you move. Even if you’re moving to the Anglian Water-supplied region, they’ll need to know your new address for accurate billing. We’ve broken the info on moving home with Anglian Water into 3 categories – existing customers moving in the region, new customers and moving out. Here’s what you need to know:
What to do when moving home with Anglian water
1. MOVING WITHIN THE ANGLIAN WATER-SUPPLIED REGION
If you’re moving within the East of England region – Grimsby to Thames Estuary, Buckinghamshire to Lowestoft – there’s a good chance that Anglian Water will remain your supplier. Doublecheck your supplier here. In which case, all you need to do is notify them of your move.
Step 1: Tell them you’re moving
When moving home with Anglian Water, there’s a dedicated portal to inform them of your move right here. You’ll need to log in or register for your Anglian Water online account – or, if you really don’t want to create an account, fill in this online form.
Step 2: Provide all the necessary information
Have your old Anglian Water account number ready, and then give them the address of your current and new properties. Then, be prepared to take and supply them with the meter readings at your current property and the new one. You can also set up a direct debit for your new property’s account.
PLUS: Here’s a guide to reading your Anglian Water meter.
2. FOR NEW CUSTOMERS MOVING INTO THE ANGLIAN WATER-SUPPLIED REGION
Welcome! You’ll need to register quickly and just tell them where your new home is located so they can make sure you’re up and running when you move in.
Step 1: Create an account and inform Anglian Water
Anglian Water has a handy online portal for moving home right here. But you’ll need an online account to use it, otherwise complete this online form.
Step 2: Give them all the information to set you up
Anglian water will need the full address of your new home, as well as the opening water meter reading when you move in – here’s how to read your meter. And that’s it, you’re all set up – choose your payment method and you’re done!
BONUS: FIRST TIME MOVING HOME WITH ANGLIAN WATER
When you move into your new home, Anglian Water recommends you run the kitchen tap for 5 minutes before drinking the water or using it for food preparation. Sometimes when the water hasn’t been used for a while, it can have a musty smell and taste. This is normal, but if it’s still unpleasant after running for 5 minutes, please call them on 03457 145 145 or get advice via their portal on water quality.
PLUS: Anglian Water provides handy welcome leaflets for both properties with a water meter and without a water meter.
3. MOVING OUT OF THE ANGLIAN WATER REGION
When moving away, you can notify Anglian Water via your online account portal if you like. And then you can check who your new supplier will be on the Water Uk website.
HOW DO I CHANGE MY ADDRESS WITH ANGLIAN WATER?
You can change your address with Anglian Water anytime via your online account. Alternatively, when moving home with Anglian Water, look out for the live chat icon on the lower right of your screen on their website, it lets you chat to an operator in real-time – they’ll help change your details. Otherwise, phone 03457 919 155 or see their contacts page.
HOW DO I CONTACT ANGLIAN WATER?
For billing & accounts, phone 03457 919 155. To report an issue, phone 03457 145 145. For payment assistance, phone 0800 169 3630. Otherwise, use their online contact form for any query, or see their contacts page.
DO I NEED TO READ MY WATER METER WHEN I MOVE HOUSE?
Yes. You’ll need the closing meter reading of your old property, and then the opening meter reading at your new home. Here’s a guide to reading your Anglian Water meter.
WHERE IS MY ANGLIAN WATER METER?
Anglian Water meters are normally installed under the kitchen sink, in an airing cupboard or behind a toilet inside a property. External meters are down on the ground immediately outside the property’s borders. But, if you’re having trouble locating your meter, you’re welcome to phone 03457 91 91 55 for assistance.
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